AFTER-SALES SERVICE
✅ Installation & Setup Support
Our trained technicians will assist you with onsite installation and training for smooth operations.
✅ Warranty Coverage
We provide 1-year warranty on the machine (excluding consumables like ink and heads) for any manufacturing defects.
✅ Remote Troubleshooting
Dedicated customer support via phone, video call, and remote desktop sessions for quick resolution.
✅ Spare Parts & Consumables
Ready availability of original spare parts, printheads, and UV inks to ensure uninterrupted operations.
✅ Annual Maintenance Contracts (AMC)
Optional AMCs are available to keep your machine running at peak performance with regular checkups.
FREQUENTLY ASKED QUESTIONS (FAQ)
Q1. What types of materials can be printed on?
A: You can print on various rigid materials like glass, ceramic, wood, MDF, acrylic, metal, PVC, sunboard, and more.
Q2. Does it support white and varnish printing?
A: Yes, the printer supports CMYK+W (White) and CMYK+WV (White + Varnish) configurations.
Q3. What is the maintenance requirement?
A: Regular head cleaning and system checkups are recommended. We provide detailed guidance and support.
Q4. Can I print on dark surfaces?
A: Absolutely! With white ink support, you can easily print on dark or colored surfaces.
Q5. Is training provided?
A: Yes, complete training is provided during installation including software usage and media handling.
Q6. What is the lifespan of the printhead?
A: With proper maintenance, Ricoh Gen5 heads last for a long time—often more than 1 year depending on usage.
Q7. What is the drying time for the prints?
A: The UV lamps provide instant drying, enabling immediate handling or post-processing.
